Instructional objective
You will be able to speak about hotel checking in or out and hotel reservations.
Video 1
Watch the video and practice
Dialogue 1
Practice the dialogue with your partner
Receptionist : Good morning. Welcome to Transnational Hotel. Wat can I do for you?
Guest : Good morning. My name is Tom Sanders. I have reservation for a single room for three nights.
Receptionist : Alright Mr.Sanders. Let me pull up your reservation…… I can’t seem to find a record of your booking. Did you book the room directly through us, or did you use a hotel reservation service or a travel agent?
Guest : I booked it directly through you. I’ve already also paid a deposit on the first night. I have a reservation number if that helps.
Receptionist : Yes, sure. Can I see that please? (Guest give the number) Thank you!
(Check the number). Oh, I see. Maybe there was a glitch with the booking system. Well, we don’t have any more single rooms available with the exception of one adjoined room. But, would you then be right next door to a family with children. Which might get noisy. But that’s not a problem. I can upgrade you to one of our business suites. They all come with Jacuzzis!
Guest : Oh! That sound nice. But how much more is that going to cost?
Receptionist : That would be of course be at no extra charge to you.
Guest : Oh, thank you!
Receptionist : My pleasure.
Guest : What about the wireless internet?
Receptionist : Oh, it’s really easy. This is your access code and instructions on how to use it. If you have any problems, feel free to call the front desk. And this is a list of all the hotel amenities, like gym and indoor pool.
Guest : Ah. Thank you very much!
Receptionist : You’re welcome. Has the valet already taken your car or will you be needing a parking pass?
Guest : Oh. I don’t have a car. I took a taxi from the airport.
Receptionist : Alright. Could i have some form of ID please? And could you just fill out this registration form?
Guest : Sure. Here’s my driver license.
Receptionist : Thank you. Oh, you’re from San Fransisco.
Guest : Yes, I am. All the way from the west coast.
Receptionist : I hope you had a good trip.
Guest : Yes. I did, thank you. The flight was long. But it was smooth and i slept almost the whole way.
Receptionist : And is this your first time in the Big Apple?
Guest : Yes, it is. But I’m looking forward to getting some sightseeing done as well.
Receptionist : Well, I’d be more than happy to give you some sightseeing tips if you need any.
Guest : Thank you.
Receptionist : Alright. I’ve got you all checked in to your room. This is your room key. Your in 653. Just take the elevator on the right up to the 6th floor. When you get off the elevator, turn right. Your room is at the end of the corridor on the left-hand side. Just leave your suitcase here and the bellboy will bring it up.
Guest : Great. Thank you very much.
Receptionist : If you need anything, please feel free to dial the front desk. Enjoy you stay!
Guest : Thank you.
Receptionist : You’re welcome.
Video 2
Watch the video carefully and practice
Dialogue 2
Practice the dialogue with your partner
Receptionist : Good morning. Welcome to the Baker Resort Hotel. How may i help you?
Guest : I have a reservation. My name is Peggy Smart. That spelled S-M-A-R-T. I have a reservation number somewhere.
Receptionist : That’s not necessary. I have your reservation right here Mrs.Smart. We have a room for you with one king size bed for three nights, non-smoking.
Guest : That’s correct.
Receptionist : Now you gave us a credit card number for the reservation. Did you want to use that card?
Guest : Yes. Here you are.
Receptionist : Thank you. Now here is your Mrs. Smart. Please let us know if you have any questions. Enjoy your stay.
Guest : Thank you…. Oh, I made a wake-up call in the morning.
Receptionist : Certainly. What time, ma’am?
Guest : At 6 a.m.
Receptionist : Very good.
Guest : Where is the elevator?
Bellboy : On the other side of the stairs. Just follow me, please. What floor are you on?
Guest : I’m in room 304.
Bellboy : So, that’s the third floor.I’ll just press the up-arrow. Is this yout first visit to Baker?
Guest : No. I have been here before on business meetings. And i have some friends here. Oh! Good, this one’s going up.
Bellboy : After you ma’am. (enter the room). I’ll put this case on the luggage holder. Do you want the others beside it?
Guest : Yes, please. And hang the garment bag in the closet. It’s a litle cold in here. Could you pleaseturn down the air conditioning?
Bellboy : Certainly. Is there anything else I can do for you, Ms.Smart?
Guest : No, thanks. That’s all for now.
Bellboy : Thank you very much.
Dialogue 3
Practice the dialogue with your partner
Receptionist : Good morning, Ma’dam.
Siti : Good morning
Receptionist : Welcome to Novotel. Can I help you?
Siti : Well, I would like to reserve in this hotel
Receptionist : Ok, is this for who?
Siti : For me. Mrs. Sitie Lestary
Receptionist : Sorry, can you spell your name, please?
Siti : S-I-T-I-E L-E-S-T-R-Y
Receptionist : Sitie Lestary, is it right?
Siti : Yes, it is.
Receptionist : Can I have your phone number?
Siti : 086425788
Receptionist : What day and date will you reserve in this hotel?
Siti : For March 3rd to 5th
Receptionist : What time will you check in?
Siti : At 3 afternoon
Receptionist : What kind of room do you want to choose? a single bed or double bed?
Siti : Double bed because I will be with my husband and my two children
Receptionist : Ok, Ma’am. For Sitie Lestary a double bed room, Your phone number is 086425788 For March 3rd to 5th and you will get here at 3 afternoon, right?
Siti : Ok
Receptionist : welcome back to our hotel
Dialogue 4
Practice the dialogue with your friends
Hotel: Hello, Mercury Hotel. How can I help you
Sizu : Hi, I’m calling to make some changes to my previous reservation because there’s change of plan.
Hotel: Sure. Do you have the reservation number?
Sizu : Yes, it’s 45638
Hotel: Okay. Under what name is the reservation?
Sizu: Sizu Riah
Hotel: Okay. What changes do you want to make?
Sizu: I want to change the check-in date from July 25th to July 31st.
Hotel: Certainly. We will make that change. Is there anything else you want to change?
Sizu : Yes, I want to change the check-out date as well from August 2nd into August 9th.
Hotel: I’m sorry, I’m afraid that you must change the check-out date as we are fully booked on August 9th.
Sizu : Oh, dear. So, what dates are available?
Hotel: We have August 5th to 7th and August 10th to 13th
Sizu : In that case, August 7th will do
Hotel: Sure. Is there anything else?
Sizu : No, that’s all. Oh, one more thing. Is this full board or half board.
Hotel: No, it is half board.
Sizu : Can you make it full board?
Hotel: I’m sorry, it is not possible for the type of room
Sizu : Well, okay, then. That’s all.
Hotel: Sure. So, we will have you arrive on July 31st and depart on August 7th.
Sizu: Yes. Thank you.
Hotel: You’re most welcome.