Key Answer

Listening Exercise 1

1. to change  
2. the reservation 
3. tell
4. want to
5. anything else
6. the check-out
7. fully booked
8. available
9. one more
10. the non-smoking 
11. type of room 
12. arrive on 

Listening Exercise 2

1. help
2. to book 
3. available
4. be staying
5. kind of 
6. a single bed
7. a hairdryer
8. breakfast
9. room service
10. not include
11. take 
12. around
13. assistance
14. forward