Instructional objective
You will be able to use phrases and useful expression at a shopping place
Video Shopping expressions
Watch the video and practice
Video at the store
Watch the video and practice
Shopping expressions
1. Finding the right store / shop
Questions:
- Can you recommend a good souvenir shop/store?
- Is there a souvenir in this area?
- Where can I get a traditional gift?
- Can you tell me where the nearest shopping center is?
- Could you direct me to the nearest traditional market, please?
- Do you know where the nearest grocery store is?
Responses:
- The best souvenir shop is in the shopping centre.
- There are some on the main street.
- The best traditional market is just 20 minute from the beach.
- The convenience store on the corner might sell that.
2. Selecting goods
Clerk’s / Assistant’s Questions:
- Can / May I help you?
- Can I help you find something?
- What colour would you like?
- What size would you like?
- Is there anything else I can help you with?
- Would you like to try it on?
- Is that any good?
- What can I do for you?
- How does it fit?
- How about this one?
- Anything else?
- Would you like anything else?
Customer’s Questions:
- Excuse me, do you work here?
- Could you help me please?
- I’m looking for a ….
- I’m trying to find a ….
- Could you tell me where the …. is, please?
- How much is this?
- How much are these?
- How much does this cost?
- How much is that …. in the window?
- Where can I find the …. ?
- Do you sell …. ?
- Do you have any … ?
- Would you have this in another colour?
- Have you got anything cheaper?
- Do you have something less pricey (expensive)?
- Do you have this item in stock?
- Do you have a smaller/bigger/larger size?
- Do you know where else I could try?
- Does it come with a guarantee/warranty?
- Where is the changing/fitting room?
- Is there somewhere I can try it/this/them on, please?
- Where can I weigh my groceries?
- Do/Can you deliver?
- Do you have a refund policy?
- Is this in the sale?
3. Making payment
Cashier’s / Clerk’s Questions:
- Are you in the queue?
- Are you being served?
- Who’s next?
- Next, please!
- How would you like to pay?
- Will that be cash or credit?
- Do you have a loyalty card?
- Would you like a bag?
- Can I help you with anything else?
- Will that be all?
- Would you like a gift receipt for that?
- Would you like me to gift wrap it for you?
- Would you like that gift wrapped?
- Would you like any cashback?
- Put your card into the machine, please.
- Enter your PIN, please.
- That comes to ….(price), please.
- The total is ….(price).
- That’s ….(price), please.
Customer’s Questions:
- Do you take credit cards?
- Can I pay by cheque, please?
- Could I have a receipt, please?
- Could I have a gift receipt, please?
- Could you gift wrap that for me please?
- Can I put one item back, please? I’ve changed my mind about this one.
- Could I leave my bags here, and pick them up later, please?
- Do you offer a cash discount?
- Does it have a warranty / guarantee?
Cashier’s / Clerk’s Responses:
- We take / accept all major credit cards.
- Sorry, we don’t accept cheques.
- I’m afraid we take cash only.
- We’re offering 6 months credit, with no deposit, if you’re interested.
Customer’s Responses:
- I’ll pay in cash
- I’ll pay by card
- Here’s ….(money), keep the change!
- That’s it for today.
- That’s all, thanks.
- Thank you. Have a good day!
4. Returns and complaints
Questions:
- Who can I speak to about making a complaint?
- Could I have a refund please?
- Can I speak to the manager please?
- I’d like to return this please.
- I’d like to make a complaint.
- I’d like to change this for a different size please.
- Do you have the original receipt?
- Did you buy it from one of our other stores?
- Can I ask why you’re returning it please?
- Can I ask why you’ve changed your mind please?
Responses:
- It doesn’t work.
- It doesn’t fit.
- It was a gift, but I don’t like it.
- It was a gift, but the person I bought it for doesn’t like it.