Instructional objective
You will be able to comprehend conversations about hotel reservation and check in and out
Listening Activity 1
Listen the video listening bellow and practice
Listening Activity 2
Listen the video listening bellow and answer the questions
Listening Exercise 1
Listen the conversation and complete the missing words with the words in the box
Receptionist : Hello, Mercury Hotel. How can I help you?
Nadine : Hi, I’m calling [1] _________ my previous reservation.
Receptionist : Sure. Do you have [2] ___________ number?
Nadine : Yes, it’s 030116
Receptionist : Could you [3] _____________ me under what name is it?
Nadine : It’s me, Mrs. Nadine. N-A-D-I-N-E.
Receptionist : Well Mrs. Nadine. What things do you [4] _________ change in the reservation?
Nadine : I want to change the check-in date from July 25th to July 31st.
Receptionist : Certainly ma’am. Is there [5] ___________?
Nadine : Yes, I also want to change [6] _________ date as well from August 1st into August 3rd.
Receptionist : I’m sorry, Ma’am. But you can’t change the check-out date because we are [7] ___________ on August 3rd.
Nadine : Oh, I see. So, what date are [8] ___________?
Receptionist : Hold a moment please, let me check. (a few moment later). Well ma’am we have room available on August 5th.
Nadine : Okay. I’ll get that.
Receptionist : Sure. Is there anything else ma’am?
Nadine : No, I think that’s al. Oh, [9] _________ thing. Please make sure I get [10] __________ room area.
Receptionist : Of course, ma’am. We’ve [11] __________ as you want to.
Nadine : Sounds good.
Receptionist : Well, we will have you [12] __________ July 31st and depart on August 5th.
Nadine : Thank you very much.
Receptionist : My pleasure.
| type of room | to change | available | the reservation |
| tell | fully booked | want to | one more |
| arrive on | the check-out | the non-smoking | anything else |
Listening Exercise 2
Listen the conversation and complete the missing words
Receptionist : Hogwarts Hotel. How can we [1] _________ you?
Receptionist: Good afternoon. I would like [2] __________ a room for 23rd of November, please. Is there a room available for that date.
Receptionist: Absolutely. We still have a few rooms [3] __________ on that date. How long will you [4] __________?
Receptionist : Only for one night.
Receptionist: Okay. What [5] ___________ room would you like?
Receptionist: I would like [6] __________ , a bathtub on the bathroom, a mini freezer, TV, and AC in the room. And if possible, I would like the one with [7] ___________ in the bathroom.
Receptionist: Would you like your [8] ___________ to be included too?
Receptionist : How much would that be?
Receptionist: With breakfast, it will be $150 and without breakfast it will be $170.
We also have [9] ___________ ready 24 hours should you need anything.
Receptionist : I think I will just go with breakfast [10] _________ .
Receptionist: Absolutely. May I [11] _________ your name for the booking?
Receptionist : It’s Icha Watson. When is the check in time?
Receptionist: It will be on 2 PM. And the check out time is [12] _________ 11 AM.
Receptionist : Alright. Thank you for your [13] __________.
Receptionist: We’re looking [14] __________ to your stay here. Have a good day.
| assistance | take | not included | to book | available |
| kind of | help | assistance | a single-bed | room service |
| be staying | a hairdryer | around | breakfast | forward |