Instructional objective
You will be able to use expressions and useful phrases for hotels
Video 1 : Useful English Vocabulary for Hotel stay & Accommodation
Useful English Phrases for Hotels
1) Question you might hear
- Do you have a reservation?
- May I have your name, please?
- How long will you be staying?
- Could I see your I.D., please?
- How many guests are with you?
- Could you please fill out this form?
- Do you need help with your bags?
- Do you need a wake-up call?
- Are you familiar with [Vancouver]?
- Is there anything else we can help you with?.
2) Statement you might hear
- I’m sorry, we don’t have any rooms available.
- Your room is on the fifth floor.
- Your room number is (301).
- Sorry, pets are not allowed.
- Sorry, smoking is not allowed.
- Please sign your name here.
- Here is your key.
- There is a restaurant on the ground floor.
- More fresh towels are available at the front desk.
- Thank you for staying with us!
3) Questions you might here
- I’d like a room for 2 nights, please?
- Can I see the room, please?
- Do you have a room with a bath?
- What time is breakfast?
- Where’s the restaurant?
- What time is check out?
- Are there any laundry facilities?
- Do you have any rooms available for (the seventeenth of April)?
- Is breakfast included?
- Does the room have air-conditioning?
- When can I check-in?
- Can I see the room, please?
- Can someone help me with my bags?
- Could I have a wake-up call at (seven o’clock), please?
- Is there an airport shuttle bus?
- When is check-out time?
- Could we please check-out a little late, at (one o’clock)?
Polite Expressions used in Hotel Industry
Hotel reservation
Grammar Exercise: There is and There are
Answer the correct answer
- There ________ a restaurant on the ground floor.
a. is
b. are
c. were
d. been - A: _________ any swimming pools in the first floor?
B: Yes. They are two, one for adult and one for children.
a. is there
b. are there
c. were there
d. was there - Customer : I need to go to airport this morning, _____________________?Receptionist : Yes, Sir. There is just nest to the parking lot
a. are there an airport shuttle bus
b. was there an airport shuttle bus?
c. Is there an airport shuttle bus?
d. Is not there an airport shuttle bus? - A : Are there any laundry facilities?
B : _________
a. No. There is not
b. Yes. There are
c. Yes. There is
d. No. There are - A: Is there any room available in this hotel?
B: No. ___________
a. There are not
b. There is not
c. There are
d. There is